Refund & Return Policy

Effective Date: 18 March 2026

Thank you for shopping with psdropsco. We aim to provide quality cookware products and a reliable shopping experience through psdropsco.

Please review our Refund & Return Policy carefully before making a purchase.

1. Return Eligibility

Customers may request a return within 14 days of receiving the order, provided that:

  • The item is unused and in original condition
  • The product is returned in original packaging
  • The item is free from damage caused by misuse, improper handling, or accidental damage
  • Proof of purchase is provided

Returned items that do not meet these conditions may not be eligible for a refund or exchange.

2. Non-Returnable Items

For hygiene, safety, and product integrity reasons, certain items may not be eligible for return, including:

  • Used cookware products
  • Items damaged after delivery
  • Products showing signs of wear or misuse
  • Clearance or final-sale items
  • Gift cards or promotional items, if applicable

3. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To help us review the issue quickly, please include:

  • Order number
  • Photos of the item and packaging
  • Description of the issue

After review, we may offer a replacement, store credit, or refund where appropriate.

4. Return Process

To initiate a return request, contact our support team with your order details.

If the return is approved:

  1. Return instructions will be provided
  2. The item must be securely packaged
  3. Customers may be responsible for return shipping costs unless the item arrived damaged or incorrect

We recommend using a trackable shipping service for returns.

5. Refund Processing

Once the returned item is received and inspected, eligible refunds will be processed to the original payment method.

Refund processing times may vary depending on:

  • Payment provider
  • Banking institution
  • Card issuer

Please allow several business days for the refund to appear in your account after approval.

6. Shipping Fees

Original shipping charges are generally non-refundable unless:

  • The wrong item was shipped
  • The item arrived damaged
  • A verified fulfilment error occurred on our side

7. Order Cancellations

Orders may only be cancelled before they have been processed or shipped.

Once an order enters fulfilment or dispatch stages, cancellation requests may no longer be possible.

8. Chargebacks and Payment Disputes

Customers are encouraged to contact psdropsco directly to resolve concerns before initiating payment disputes or chargebacks.

Fraudulent or abusive chargeback activity may result in order restrictions or account limitations.

9. Limitation of Liability

psdropsco is not responsible for:

  • Delays caused by shipping carriers
  • Minor product variations
  • Damage resulting from improper use of cookware products
  • Indirect or consequential damages arising from product usage

Customers are responsible for following all cookware care and safety instructions.

10. Contact Information

For return or refund support, please contact:

Company Name: psdropsco
Email: info@localhost
Phone: +31 6 5551 0923
Address: Telfordstraat 35A, 8013 RL Zwolle, Netherlands

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